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FlorEssence Tea

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Find quick answers to your questions below

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Our rewards program has been created to offer you additional savings. Each time you purchase a product you earn reward points that can be applied to future purchases.

For Purchases:

  • Each product shows a reward point value for that product.
  • Once your account has accumulated 200 points, you may start applying those points to your purchases.
  • You will have the option to apply points toward the purchase price at check-out, or save them for a future purchase.
  • Points can accumulate and be used for up to 365 days (one year) from the date they are awarded.
  • The expiration of points applies to each individual purchase and the number of points earned at that purchase.
  • Points cannot be redeemed for cash and have no cash value.
  • Points cannot be transferred to another customer (non-transferable).
  • Points cannot be applied to shipping or postage charges.
  • Points used towards a purchase have no cash value and cannot be applied toward earning additional points.
  • If you purchase a product using points, they accumulate no additional point value through the purchase.


For Returned Items:

  • Only actual money spent for purchase will be returned.
  • Points applied to purchases that are returned, will revert back to your account.
  • Dollar amount equivalent of points will not be returned.


My Rewards program is valid only with U.S. currency.

1) Click the “My Account / Order Status” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our Terms & Conditions for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Please create an account by clicking the “My Account / Order Status” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Please see our Terms & Conditions for complete details regarding our return policy.

The Floressencetea.com Low Price Guarantee

We are committed to providing you with the best possible service, and appreciate and value your business.

So we are pleased to offer you our exclusive Low Price Guarantee.

If you find the identical product on the Internet at a lower price we’ll match it!* Just call 800-320-2015 (9am-5pm M-F, PST) or email our customer service department and provide the particular product’s advertised price along with the live URL*, your name and contact information.

Once we verify this information, and insure that the product is current, identical and can be delivered we will take your order at the advertised price.

If you have questions about a particular product or the Low Price Guarantee, feel free to contact us

*Our Low Price Guarantee can only be used at the time of purchase and is limited to a single Floressencetea.com item of the exact same siz/weight or containing the exact same quantity of product.

Additional exclusions include: previous and post purchases, wholesale customers, shipping costs, brick-and-mortar store pricing, auction sites (such as EBay), offers requiring the purchase of another product to get a discount, or clearance/close-out prices.

Floressencetea.com reserves the right to approve or deny a claim for our Low Price Guarantee.

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

You only have to pay sales tax if you are located in the same state as our warehouse.

Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

Please click here for our company contact information.